Due to COVID restrictions in UK we are experiencing delays to some customer orders. Please be assured that if you have received a dispatch email confirmation your items is on its way and will be with you as soon as possible.
We endeavour to dispatch all orders within 24 hours, Monday to Friday. For full delivery times please visit our delivery information page, or use the Delivery link at the bottom of any page.
If you wish to cancel an order please contact us as soon as possible on firstname.lastname@example.org with your order number, full Name, address, phone, email. We will try our best to cancel your order. Once an order has dispatched & handed to the courier, it cannot be cancelled. Customer will pay small fees of £2.99 for UK & £6.99 for international if an order is return for a refund.
CHANGE ORDER DETAILS
If you wish to change the shipping address after an order has been placed, unfortunately, we can't change the delivery address over the phone or email you have requests to cancel an order, then order it again using a different delivery address
ITEM NOT RECEIVED
In the event of non-delivery, please allow 21 days for UK & 45 days for international before contacting us Monday-Friday. Postal regulations mean that unfortunately we cannot follow up on missing items before that time. If your order has not arrived after this time, please contact us using one of the options at the top of this page.
To view our returns policy please visit our returns information page, or use the Returns link at the bottom of any page.
PAYMENT AND PRIVACY
We accept Visa, Mastercard, American Express, PayPal, Maestro, Google Play & Apple Pay